El marketing omnicanal es una combinación de estrategia, tecnología y operaciones que ofrece una experiencia del cliente (CX) relevante y consistente en todos los canales.
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We can provide a technical support center to:
→ Dispatch tickets 24×7 in local language (Spanish, Portuguese and English).
→ Provide Level one and two support as part of a maintenance contract.
→ Manage spare parts logistics.
We take care of:
→ The entire lifecycle of the employees, from recruiting and selection until separation, while assuming all liabilities according to the various local regulations in country.
→ An environment that motivates employees.
→ Providing competitive benefits and salaries.
→ Activities to foster and develop all individuals.
We create together a coverage plan according to a common business plan, and become your HR department for the region.
Our lead generation engine, is a group of professionals who are constantly developing activities to contact, nurture and closing transactional deals in a remote fashion, their activities range from making phone calls for prospecting new customers to running demos that lead to a business closure.
We can complement the offering of software vendors with:
→ A factory that produces appliances for those who require a turn key offering.
→ Our own cloud infrastructure for those manufacturers that are in need to develop a local XaaS offering, with four locations: Miami, Sao Paulo, Lima and Buenos Aires to cover the entire region, along with a complete platform to manage recurring billing with an intuitive and easy to consume model for end users and resellers.
It is a team in charge of the satisfaction of the customer once a project is sold, in activities such as:
→ Secure adoption of the technology.
→ A possible expansion of the original scope.
→ And eventually the renewal of the product and services originally acquired.
Always having in mind as its first priority the satisfaction of the installed base.
→ Develop a marketing plan in accordance with your needs, and will execute upon that, in activities such as:
• Seminars.
• Customer facing events.
• Trade shows.
• Digital campaigns, etc.
→ With our own design team to develop, translate and localize marketing assets, following your brand guidelines.
→ Management of your social network identity and strategy.
→ An engine to generate marketing qualified leads as an input to the sales teams, by managing our own customer databases in the region.
→ Brand recognition by developing a PR strategy that secures presence in different types of media.
We have a full team of certified engineers, that can become your professional services arm in the region by sizing and scoping in various engagements that lead to:
→ Implementations of the most complex environments.
→ Optimization of current architectures.
→ And even take ownership while providing managed services to certain customers.
All of that under the umbrella of our project management office.
We can become your authorized training center, with certified instructors, offering courses whether it is physically, in various locations across the region, or in a remote fashion with our own labs in the cloud.