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05 | Technical Support

We can provide a technical support center to:

→ Dispatch tickets 24×7 in local language (Spanish, Portuguese and English).
→ Provide Level one and two support as part of a maintenance contract.
→ Manage spare parts logistics.

01 | Human Capital

We take care of:

→ The entire lifecycle of the employees, from recruiting and selection until separation, while assuming all liabilities according to the various local regulations in country.
→ An environment that motivates employees.
→ Providing competitive benefits and salaries.
→ Activities to foster and develop all individuals.

We create together a coverage plan according to a common business plan, and become your HR department for the region.

03 | Virtual Sales

Our lead generation engine, is a group of professionals who are constantly developing activities to contact, nurture and closing transactional deals in a remote fashion, their activities range from making phone calls for prospecting new customers to running demos that lead to a business closure.

06 | Infrastructure

We can complement the offering of software vendors with:

→ A factory that produces appliances for those who require a turn key offering.
→ Our own cloud infrastructure for those manufacturers that are in need to develop a local XaaS offering, with four locations: Miami, Sao Paulo, Lima and Buenos Aires to cover the entire region, along with a complete platform to manage recurring billing with an intuitive and easy to consume model for end users and resellers.

04 | Customer Experience

It is a team in charge of the satisfaction of the customer once a project is sold, in activities such as:

→ Secure adoption of the technology.
→ A possible expansion of the original scope.
→ And eventually the renewal of the product and services originally acquired.

Always having in mind as its first priority the satisfaction of the installed base.

02 | Marketing

→ Develop a marketing plan in accordance with your needs, and will execute upon that, in activities such as:
• Seminars.
• Customer facing events.
• Trade shows.
• Digital campaigns, etc.

→ With our own design team to develop, translate and localize marketing assets, following your brand guidelines.
→ Management of your social network identity and strategy.
→ An engine to generate marketing qualified leads as an input to the sales teams, by managing our own customer databases in the region.
→ Brand recognition by developing a PR strategy that secures presence in different types of media.

08 | Professional Services

We have a full team of certified engineers, that can become your professional services arm in the region by sizing and scoping in various engagements that lead to:

→ Implementations of the most complex environments.
→ Optimization of current architectures.
→ And even take ownership while providing managed services to certain customers.

All of that under the umbrella of our project management office.

07 | Education

We can become your authorized training center, with certified instructors, offering courses whether it is physically, in various locations across the region, or in a remote fashion with our own labs in the cloud.

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